Change management often follows project management. Once a project has ‘gone live’ many suppliers and contractors tend to walk away thinking their job is done, and the customer thinks everything will magically all work because the project team have been working on the configuration of it, and staff have had training.
But just because someone has had training doesn’t mean they understand a system. There’s a nervousness about using new system and a resistance to change. We address this and more with our change management programmes. Years of experience have taught us that it’s only once a new system is in production that people really start to understand it. When they have to process a refund, or deal with a part delivery or look for a stock record that should have been transferred and somehow wasn’t. This is when the real work begins and how a company manages it is make or break for the credibility of the system as well as the people who were involved with its implementation.
All our clients who’ve implemented new systems, whether that be Sage, an industry specific application, or PowerApps solution have our change management services post implementation. We’ve also been called in to specifically provide change management where a client has been put in the position of their solutions supplier disappearing post go live.